This Policy explains how Securegistry Pty Ltd (“ eGuarantee“) (“ we / us“) collects, discloses, uses and holds your personal information. We are bound by the Privacy Act 1988 (Cth).This Privacy Policy applies to all individuals who contact us or visit our website, whether or not you obtain any products or services from us.
We collect information about you when you interact with us, for example, when you email or phone us or visit www.eguarantee.com.au (“ Website”) or when you request or use our products or services, including creating an account with us (“ Account”), which can be accessed via our Website or mobile application (“ App”). If you do not provide us with your personal information we may not be able to provide you with our products or services, communicate with you or respond to your enquiries and you will not be able to create an Account. For each individual who registers to create an Account, we will collect your user name, email address, mobile telephone number and password and any other personal information which you are required to provide as part of the registration process from time to time. In respect of each individual guarantee which is provided to us, we will need to collect the names and email addresses of a guarantor contact and a tenant contact. When you use our Website or App, we may collect information about how you access, use and interact with the Website or App. This information may include:
We use cookies on the Website. A cookie is a small text file that the Website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our Website for any of your future visits to the Website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the Website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the Website. We may also collect other kinds of personal information from you where you have authorised us to do so, where we have provided further information in a collection statement or where we are permitted to do so by law.
We will collect most personal information directly from you when you interact with us. However, we may collect personal information about you from your bank, your employer or your landlord (if you are employed by a tenant). We may also collect information from publicly available sources. If you provide any personal information to us about another person, you must:
We collect, hold and use your personal information so that we can:
We may also use personal information about you for other purposes which we will notify to you at or around the time the personal information is collected.
We may use your personal information to identify and tell you about products or services offered by us that we think may be of interest to you. Such marketing communications may be sent by email or other electronic means. If you no longer want to receive direct marketing, you can contact us using the details below, or by following the instructions provided in the email or other electronic communication to unsubscribe.
We may disclose personal information to our external service providers so that they may perform services for us or on our behalf. This may include:
Currently, we do not disclose your personal information to recipients which are located outside Australia. However, this may change from time to time as new products and services are used by us.
We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure. Our security safeguards include:
We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted by law.
You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information. If you have an Account, you will also be able to access and update some of your personal information, such as your email address and name, yourself by accessing your Account. There is no charge for requesting access to your personal information but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material). We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date and complete.
If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below. We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation. If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for guidance on alternative courses of action which may be available.
If you have any questions, comments, complaints or concerns, please contact us at: Telephone: 1300 561 804 Email: [email protected]
From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to this Privacy Policy will be published on our Website. You may obtain a copy of our current policy from our Website or by contacting us at the contact details above.
eGuarantee acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of Country and Culture. We pay our respect to First Nations peoples and their Elders, past and present.
eGuarantee’s lease bond solution is issued by Assetinsure – Australia and New Zealand’s largest provider of surety bonds – as agent on behalf of international A+ S&P rated insurer HDI Global Specialty SE.
